Johns Hopkins University is seeking a Director Finance Service Delivery who will oversee and optimize procurement and expense processes. This position will oversee customer service, transactional procurement operations, continuous improvement initiatives, and partner with central teams and leadership to ensure best practices across the institution.

Job Scope/Complexity

The Director Finance Service Delivery role involves high levels of interaction and coordination with divisional and department leaders, staff, and central leaders. This position optimizes processes, drives continuous improvement, and oversees the managers within the Solution Team serving as the primary liaison between the Finance Solution Team and central and divisional finance leadership. This role will ensure transparency, accountability, and alignment with executive directives. This position requires balancing multiple responsibilities and projects simultaneously to ensure timely and effective support to the university.

Specific Duties & Responsibilities

• Lead the strategic direction of the solution teams to enhance user experience and optimize transaction outcomes.

• Oversee all procurement transactional activities within the Solution Team, ensuring compliance with university policies and regulations.

• Monitor and analyze procurement metrics to identify areas for improvement and implement corrective actions within the Solution Team.

• Monitor and manage overall expenses to ensure adherence to budgetary constraints.

• Coordinate training programs with central procurement to educate divisional staff on procurement policies, procedures, and best practices.

• Proactively review and suggest policy updates in coordination with central procurement.

• Provide guidance and support to departments and divisions on procurement-related matters.

• Promote a culture of continuous improvement and innovation across the Solution Team, proactively identifying and advancing initiatives to improve productivity and performance outcomes.

• Advocate for necessary investments in staffing, training, and technology to support evolving service needs.

• Ensure compliance with all relevant laws, regulations, and university policies

• Identify and mitigate procurement risks through effective risk management strategies.

• Leverage procurement technology solutions to design new processes and enhance efficiency.

• Identify opportunities for process automation and implement appropriate solutions.

• Lead initiatives to improve efficiency, reduce costs, and enhance the overall procurement process.

• Communicate effectively with internal and external stakeholders to ensure alignment and transparency.

• Prepare and present reports, dashboards, and strategic recommendations to senior leaders.

• Address any concerns or feedback from stakeholders promptly and professionally.

• Monitor key performance indicators (KPIs) to ensure the Finance Solution Team meets its objectives and continuously improves.

• Oversee the Solution Team Managers, providing feedback and conducting performance reviews.

• Other duties as assigned.

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

• Bachelor’s Degree or equivalent work experience in Business, Finance, Accounting, Technology or Engineering.
• Eight years of progressively responsible work experience supporting procurement projects, programs and systems in a complex, procure-to-pay (P2P) environment. 
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Knowledge of university policies and procedures related to financial and procurement activities.

• Master's Degree in related field.

• Professional experience in higher education or an academic medical center.
• Proficiency in procurement software.

• Knowledge of Excel, Access and Word.

• Customer Service - Advanced
• Financial Acumen - Advanced
• Interpersonal Skills - Advanced
• Oral and Written Communication - Advanced
• Problem Solving - Advanced
• Process Improvement - Advanced
• Procurement Strategy Development - Advanced
• Risk Mitigation - Advanced
• Staff Training and Development - Advanced
• Strategic Sourcing - Advanced

Classified Title: Director Finance Service Delivery 
Role/Level/Range: L/04/LH  
Starting Salary Range: $127,300 - $223,000 Annually (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday - Friday 8:30am - 5:00pm 
FLSA Status: Exempt 
Location: JH at Keswick  
Department name: VP, Chief Financial Officer & Treasurer   
Personnel area: University Administration 

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About Johns Hopkins University

The Johns Hopkins University (JHU) was founded in 1876 as the nation's first research university, dedicated to bringing the benefits of discovery to the world. JHU is the largest private employer in Baltimore and Maryland, making a large economic impact in the city and state. We enroll more than 30,000 full- and part-time students across ten academic divisions, offering in-person and remote learning in over 400 programs. Not only are we located in Baltimore, but we also have a presence in Washington, D.C.

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