Job Title

Senior Finance and Administrative Assistant

Job Description Summary

This role provides essential administrative and financial support in arrears management, credit processing, GIRO handling, and customer service. It involves coordinating with residents, preparing financial documents, managing feedback systems, and supporting front counter operations. The position requires at least an NITEC in Business Administration or a related field, with a minimum of one year of relevant experience.

Job Description

About the Role:

Arrears management for client

• Monthly S&CC Arrears Management including providing administrative support on the management and control of arrears for team, preparing instalment plan and coordinating the submission of arrears cases to solicitors for cases on legal action
• Initiating waiver of penalty & legal fee
• Upload AR adjustment for penalty waiver upon GM approval
• Email & letter reply on all arrears and finance matters
• Prepare MP's reply for Property Manager Instalment Plan
• Issuing of instalment
• Monitoring of instalment
• Call resident for default payment

Prepare credits transfer and refund credits entries for S&CC credit balances

Prepare GL reconciliations and the required journal entries. Support year-end financial reporting and audit matters

Assist to update GIRO application, GIRO termination, GIRO approval and GIRO rejection, checking GIRO notices

Manage Feedback and MPS emails (back up)

• Key feedback into system and route to property officers
• Manage and keep track of incoming emails
• Update and track outstanding excel cases
• Tracking and routing MP cases to relevant division

Front counter duties (back up)

• S&CC & Other collections
• Issuing of permit over counter
• Issuance of Key to walk-in contractor when property officer is not around
• Receiving feedback/complaints and enter into IEMS, call back IEMS cases & closed case follow-up phone calls

Any other ad-hoc duties delegated by the Management

About You:

• Minimum Qualification: NITEC in Business Administration or any other relevant discipline.
• Experience: At least 1 year of relevant working experience, preferably in administrative, finance, or customer service roles.
• Skills:
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Good communication and interpersonal skills.
• Able to multitask and work independently in a fast-paced environment.
• Familiarity with arrears management or town council operations is a plus.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: âœCushman & Wakefieldâ