Finance Operations Lead- Senior Manager, Global Financial Services
Location: ï»¿Birmingham, Alabama
Internal Number: 15090191
Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture? Want to make an impact that matters? Consider Deloitte Global.
Work you'll do:
Manage operations for all catalog items delivered to geographies within the Americas region (Billing, Collection, CES, etc.)
Conduct day-to-day operations for catalog items, including work alignment, issue management, training, hiring and staffing, process control, process improvement, quality, etc.
Drive improvement to delivery tools such as ServiceNow and lead process improvement
Manage all Americas region onshore resources, if any, and lead the GFS personnel in Hyderabad responsible for service delivery to the Americas
Responsible for training, development, and performance management for all personnel serving the Americas region
Develop relationships with process teams and key customers in the Americas geographies served by GFS (e.g. CA, US) and onboard additional geographies and/or services as needed
Work closely with other regional Senior Managers within CTC FO to ensure consistent, standardized approach for all activities across all geographies
What you'll be part of - our Deloitte Global Culture:
At Deloitte, we expect results. Incredible-tangible-results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and implement global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has opportunities. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.
Minimum of 10 years experience leading large, diverse finance operation teams
Possess in-depth knowledge of billing, collections, and engagement support activities supported by CTC-FO
Reside within the Americas region, work a shift time that aligns with the GFS clients within the Americas, and must be able to communicate effectively to business partners at all levels within organizations supported by GFS
Familiar with leading virtual teams and operating in a virtual work environment
In-depth, transactional knowledge of SAP S/4. SWIFT experience is a plus
Experience operating across cultures, especially with global delivery centers in India
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.