Assume overall responsibility and oversight for Finance and Employee Support functions including the FinanceLink and PeopleLink service centers and the Communications, Training and Customer Quality Assurance team. Lead the FinanceLink and PeopleLink shared services team that provides Tier 1 and Tier 2 services to the University for the following functions: HR, Payroll, Procurement, Accounts Payable, and other related HR and Finance services. Provide strategic oversight and ensure consistent high-quality execution of communications, training and quality assurance programs. Set goals and objectives for the shared services organization and oversee performance across all support service operations. Provide direction and leadership for support service employees and cultivate a learning organization that promotes a culture of customer service and continuous improvement. Actively participate in the governance for all shared services, implementing appropriate business processes and internal controls, leveraging data and trend insights to provide feedback to business and leadership and influence strategic direction and decision-making. Develop and maintain collaborative relations with University partners, and cultivate a positive, trustworthy reputation for the support services team.

Required Education:
Bachelor's Degree

Preferred Education:
Master's Degree

Required Experience:
10+ years of relevant experience including leadership experience in Shared Services, Human Resources, Finance/Payroll, customer service or related field. Must include in-depth experience of the following areas: client support, case management, implementing change initiatives, and report analysis.

Preferred Experience:
10+ years of leadership experience in Higher Education or similar field. Previous management experience in shared services environment.

Required Skills, Knowledge and Abilities:
Demonstrated managerial, decision-making, planning, organizational, problem-resolution and leadership skills. Demonstrated ability to build strong relationships with a variety of stakeholders. Knowledge and experience with productivity, meeting/exceeding customer expectations and continuous improvement initiatives. Results-oriented; able to deliver results under difficult conditions and demonstrate balanced judgment under pressure. Demonstrated ability to manage people on a day-to-day basis; ability to inspire a high level of commitment and performance.

Preferred Skills, Knowledge and Abilities:
Proficient with Human Capital Management and Finance processes and systems (preferably Workday and Oracle) and case management systems (preferably ServiceNow). Proven ability holding staff accountable for the achievement of established goals and metrics (i.e., service targets). Experience managing teams responsible for providing customer service to large customer/user populations. Demonstrated capability to manage and appropriately tailor interactions at all levels and ability to determine needs of disparate audiences and develop solutions to meet those unique requirements.

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $215,000.00 to USD $255,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

PI264602072

About New York University

New York University (NYU) is one of the top private universities in the United States, and NYU Tandon School of Engineering traces its roots back to 1854, building on an illustrious past as Brooklyn Poly and the NYU Polytechnic School of Engineering. Our mission is to excel in research, teaching, and entrepreneurship and inspire and educate engineers for the 21st century — backed by an historic commitment of $1 billion to recruit new faculty, fuel groundbreaking basic and applied research in key areas, and expand the Downtown Brooklyn campus. NYU Tandon faculty are world renowned leaders in science and technology, with a strong commitment to research, innovation, and entrepreneurship that make a difference in the world. We lead and have ties to multidisciplinary centers in wireless technology, cybersecurity, urban informatics, data sciences, artificial intelligence, renewable energy, and health, among others. Our faculty and students are part of the high-tech start-up culture in New York City and in downtown Brooklyn, and we support three “future lab” business incubators that connect our students and faculty to today’s innovation economy. We are deeply committed to teaching and le...arning, and with NYU's unrivaled global network of campuses, we promote a truly global engineering education. NYU Tandon is committed to substantially increase the proportion of our faculty from historically underrepresented groups in STEM and we encourage candidates from such groups to apply. We aspire to create a climate where diversity and inclusion are not only appreciated but considered an asset for creativity and innovation, and we seek faculty who have a real passion for a culturally diverse environment. We take pride in our high numbers of female students and students who are the first in their family to go to college. NYU belongs to the Higher Education Recruitment Consortium (HERC), which assists with dual-career searches, and our faculty are supported by a range of work-life balance programs provided by the NYU Office of Work Life

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