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Posted: 13-Nov-24
Location: Frederick, Maryland
Internal Number: 6034
At Frederick Community College we proudly serve the educational needs of our students, help develop the economic vitality of our local communities, and enrich the lives of Frederick County residents. Each year, more than 16, 000 students take a diverse scope of courses at Frederick Community College, located in Frederick, Maryland. Our vast range of courses includes quality instruction in more than 85 degree and certificate programs as well as workforce training and continuing education to meet the needs and interests of our community members. FCC proudly embraces and showcases academics, arts, athletics and more to provide pathways to success for all students. Each year we provide direct service to thousands of residents and indirect services to countless more. We credit our ability to deliver these services to the strength and commitment of our people. We invite you to explore all that we have to offer!
Relocation Provided?: No
Position Summary:
This position supports the Student Finance Office and the operation of the Finance team. The Student Finance Associate, CEWD Registration assists the Executive Director, Student Finance/Bursar as the primary contact for students, parents, staff, and other involved parties relating to registration and payment for continuing education and workforce development (CEWD) classes and when needed assists with academic student's tuition/fee payments. The Student Finance Associate, CEWD Registration accurately registers, receipts payments, reconciles daily cash, check, and credit card transactions, invoices external organizations for tuition and fees, analyzes variances on accounts, and performs monthly account reconciliations. This position will use varying styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.
Essential Duties and Responsibilities:
The following are the functions essential to performing this job:
1. Provide a high level of customer service in a fast-paced environment with knowledge of CEWD programs, class offerings, pre-requite requirements, enrollment information, and payment options.
2. Assist students with navigating the on-line registration system (Lumens).
3. Provide initial advising to incoming students regarding CEWD programs in coordination with various program areas and FCC Admissions Office.
4. Accurately create student profiles, register students, and accept all forms of payment for CEWD classes in Lumens, interpreting placement scores when applicable.
5. Ensure appropriate charges, accurate accounting codes, and verify cash/check totals.
6. Reconcile and balance daily cash, check, and credit card transactions.
7. Work with Student Success Coach and Financial Aid staff to award and disburse scholarships to student accounts.
8. Assist with monitoring the Lumens Middleware Cloud (LMC) to ensure appropriate charges, accurate accounting codes, and that registration and payment transactions flow to PeopleSoft correctly.
9. Assist with troubleshooting and testing CEWD transactions and business processes in Lumens, LMC and PeopleSoft.
10. Provide analysis for student accounts to identify duplicate IDs, reconcile financial aid, scholarships, payment plans, third party billing, and past due balances.
11. Process CEWD refunds via credit card, e-voucher, or check refund.
12. Reconcile third party accounts and prepare timely invoices based on assignment.
13. Pursue collections with past due balances on assigned third party accounts.
14. Support the Student Finance Associates when needed, including posting payments, printing class schedules, and other functions as deemed necessary.
15. Assist and coordinate with CEWD staff regarding student drops, class cancellations, and refund appeals.
16. Communicate errors and/or scheduling inconsistencies to appropriate CEWD staff members.
17. Scan and link all required documents into Perceptive Content daily for record keeping.
18. Collaborate with various offices on campus to ensure student success and retention.
19. Comply with the Family Education Rights and Privacy Act (FERPA) as it relates to Student Finance.
20. Assist with reporting and other functions as requested to support the Finance team objectives.
21. Perform other duties as assigned.
Salary: $27.29 - $30.02 hourly
FCC offers a generous benefits package which includes medical insurance, dental and vision plans, waiver of FCC tuition for employee and eligible dependents, tuition reimbursement, generous leave benefits, retirement plans, and more! Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values campus diversity in students and staff and encourages members from historically under-represented groups to apply.