Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania?s Departments of Accounting, Economics and Finance invite applicants for the position of Office Assistant.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

As a part of the College of Business and Public Management, the Departments of Accounting, Economics and Finance seek to advance their disciplines in scholarly and professional endeavors in a diverse and inclusive environment. The department focus is to provide a high-quality education wherein students and faculty members exchange ideas stemming from a variety of viewpoints in an environment of mutual respect, collaboration, and equity.

The Office Assistant is responsible for the coordination and delivery of a full range of administrative services to the department. This position works to ensure excellent service is provided to campus partners including students, faculty, and staff; and that department goals are achieved. This position is a highly confidential assignment requiring the utmost respect and privacy.

The ideal candidate will demonstrate customer service experience, strong organizational skills, the ability to manage multiple priorities, and the ability to communicate effectively across a diverse population.

Responsibilities include:

• Serve as first point of contact for students, faculty, parents, and visitors
• Answer incoming calls
• Maintain department email accounts and respond to general inquiries
• Provide general administrative support for office and special projects
• Support new employee hiring and onboarding process including new hire and rehire forms, email account and Ram Card set up
• Maintain electronic files, record-keeping procedures, and spreadsheets
• Prepare and maintain confidential files for faculty, staff, and students
• Support electronic document storage using multiple systems including OnBase, SharePoint and OneDrive
• Assist with submission, monitoring, and processing of all required purchasing requisitions
• Assist with department P-Cards
• Submit travel reimbursements
• Assist with conference room scheduling
• Distribute mail and process outgoing shipping
• Order and maintain office supplies
• Process department work orders and equipment maintenance
• Attend training sessions as needed
• Perform other related duties as assigned

Required knowledge, skills, and abilities: 

• Experience in an administrative or receptionist role
• Customer service experience
• Excellent written communication skills
• Higher education or student support experience
• Experience with higher education systems such as Peoplesoft, Banner, SAP, and DocuSign

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