The primary purpose of this position is to ensure the timely and accurate delivery of financial aid funds to students. This position requires the knowledge of and ability to follow financial aid regulations, guidelines, policies and procedures as stipulated by state, federal, and institutional entities, and ensure the Office of Financial Aid & Scholarships operates efficiently and effectively. This includes the accurate and timely completion of tasks, and providing encouragement and assistance to staff in meeting departmental and individual goals. Excellent customer service and communication skills are imperative as this position involves heavy public contact with students, parents, and University employees, as well as with representatives from local, state, and federal agencies.