Perform and supervise daily Pre & Post Processing/KL UPC processing transactions of the section. Ensure all transaction received are scanned to KL UPC for processing as per the Service Level indicators (SLI). Also ensure excellent customer service and risk controls are within the established Guidelines/Procedures. Plan, Manage and Control Day-to-Day Activities. Ensure that day-to-day operations of the Section is done correctly and promptly. Adhere to Service Level Agreement (SLA) and Procedures/Guidelines. Monitor activities to ensure quality results. Handle, document and resolve all exceptions expeditiously. Resolve problems and make appropriate decisions. Monitor and follow up for outstanding/pending transactions