Position Type: Regular, full-time exempt position with full, competitive benefits package
• excellent tuition remission benefits • outstanding health benefits plans and rates • at least 11 paid holidays each year • 40 days of annual, personal, and sick leave each year, including 20+ annual leave days • great retirement plans
Serving in the Office of the Bursar, this professional position provides auditing, analysis, and compliance work relative to student accounts and the student finance systems. The position serves as the student finance compliance analyst responsible for the review and improvement of Federal, State, Board of Regents and UB policies and associated business processes. The position develops best practices and performs due diligence reconciliations and quality assurance analysis on student accounts and associated technologies. This position is responsible for the formal documenting, continuous monitoring, training, and process improvement for key administrative tasks performed by the unit staff to, with a goal of improving the student experience and mitigate operational and audit exceptions and findings. This position performs qualitative and quantitative analysis, using data from systems to improve business processes and support of data driven decisions. Serves as the operations back-up to the Assistant Bursar.
Current Student Finance systems and tools include the current Enterprise Resource Planning tool - Oracle PeopleSoft, the State of Maryland General Accounting Division R*stars system, CashNet tools (administration, e-bill, e-refund, e-payment, e-market, and payment plans), ImageNow and KeyPad cashiering. Perform data analysis for leadership to support data driven decisions and develop metrics for reporting. Mine the data output from the student finance systems to develop strong forecasting for:
Student Account Receivables (AR) for financial clearance and defaulted payment plan. Perform ongoing forecasts, by student segment, and recommend communications/outreach activities to reduce the receivables and increase student enrollments.
Delinquent Student AR pre-CCU due diligence and submissions
Student refunds via direct deposit and check requests
Monthly Bookstore Credits, new student seat deposits (freshman and law) and graduation fee payments.
Develop and maintain annual communication plan and templates for outbound automated communications.
Provide continuous enhancements to unit web pages.
Compliance subject matter expert:
Responsible subject matter expert on Federal, State, Board of Regents and UBALT policies, procedures, and business processes.
Monitors, and reviews compliance and/or regulatory changes and suggests system modifications and business process improvements.
Ensures unit business processes are current with FERPA, Red Flags, PCI, GBLA and GDPR rules and regulations.
Recommends process changes and report findings to Bursar.
Tests for compliance through reconciliation and analysis.
Identify compliance training needs, either via the UBALT tool or develop needed training for impacted team members and/or colleagues.
Application Administration, System Documentation, Training, and Development:
Administer unit systems in support of effective, reliable, and sustainable operations. Serve as the super user for the Student Finance tool and backup business owner. Designs, develops, and implements specific initiatives to improve security and features within the systems, towards overall effectiveness and efficiency.
Perform routine application administration tasks on these systems following The University of Baltimore standards and procedures for functionality. Support systems including user account maintenance, security, and the creation and maintenance of fields, views, reports, dashboards, campaigns, workflows and other objects and functions. Develop the Office of the Bursar team to enable them to research system errors. Provides tier 2 support for escalated system tickets. Oversee testing in support of successful error free implementations.
Monitor online forums and email lists for changes and advancements in the systems, and advocates with system and business owners for their implementation and adoption. Apply vendor and industry standard best practices. Research add-on application packages and develops support analysis for acquisition of applicable programs.
Serve as an operational backup to the Assistant Bursar and Bursar in their absence. Examples of operational tasks are: manual postings, import external files, generate data queries, cashiering manager approvals, and Maryland General Accounting Division submissions for student refunds.
Updates and maintains testing plans and end user documentation.
The University of Baltimore ("UBalt" or "University") does not discriminate on the basis of sex, gender, race, religion, age, disability, national origin, ethnicity, sexual orientation, gender identity, or other legally protected characteristics in its programs, activities or employment practices. UBalt is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX Institution.
Bachelor’s degree in Accounting, Business, Finance, or a related field/discipline.
Two years’ experience in Accounts Receivable, Accounting, Customer Services, Student Services and/or related experience. Experience handling student or customer payment, accounts and/or collections with a professional customer focus. A general working knowledge of an ERP system or environment and intermediate skill level using Microsoft Excel.
Master’s Degree or Business-related certificate
Experience with the Oracle PeopleSoft Campus Solutions student finance module in a public 4-year higher education institution. Experience documenting business and reconciliation processes.
Required Knowledge, Skills and Abilities:
A strong working knowledge of the policies and procedures pertaining to student account receivables in a public university, including an understanding of accounting and auditing principles related to accounts receivable, cash handling and revenue. Knowledge of federal, state, institutional and Board of Regents polices and regulations as it pertains to compliance, due diligence, and auditing of delinquent accounts. A clear competency of Payment Card Industry data security standards, the Family Education Rights and Privacy Act (FERPA) related to confidentiality of student documents and FTC red flag rules to prevent identify theft. An aptitude to evaluate and recommend process and procedure improvement which maximize operational resources. Ability to establish and achieve goals, priorities, and timelines for self. Ability to perform professionally, employing inherent customer service strategies, exercising judgment, discretion, diplomacy, and confidentiality. Daily, this position is required to exercise initiative, make sound decision related to state and federal polices and University and University System of Maryland (USM) policies and procedures. This position works independently performing high touch customer service under limited supervision.
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