The Manager of Payments and Financial Services is primarily responsible for overseeing two critical store level programs for the Company, (1) Card Payments and Processing and (2) ATMs, both of which are key drivers of customer behavior and brand loyalty. These responsibilities include the evaluation, selection, negotiation and management of payment programs that ensure Wawa offers safe, secure, cost effective and customer preferred payment options. Responsibilities also include managing all aspects of the Company’s ATM program, from installation and placement, to maintenance, to cash fulfillment.
Lead the Payments Strategies Team, a cross-functional team comprised of IT, Marketing, Fuel and Treasury professionals, driving the agenda for weekly meetings and coordinating program updates to the Sponsor group, all with the objective to lead the evaluation and consideration of innovations for Card Payments and Processing and related programs. Work with this team, as well as other internal teams and key business stakeholders, to design, plan and implement new and or enhanced payments strategies and functionality that support business initiatives and our evolving digital strategy, with the overall objective to provide safe, secure, cost effective and customer preferred payment options.
Demonstrate capabilities in payments, emerging payment types and technology; proactively follow market trends and understand implications on payments and related programs. Participate in industry discussions to broaden professional knowledge and stay current on payment trends.
Card processing and interchange fees represent one of the most significant costs to the organization, totaling over $200 million a year. Cultivate and support relationships with processors and card network brands to ensure that Wawa can influence the brand pricing and mandates in a way that benefits our organization. Manage relationships with the card networks and the acquirers and processors, ensuring compliance with network rules and regulations.
Provide leadership in managing the Wawa Credit Card program. Ensure compliance with all contractual aspects of the program. Lead a cross functional team that drives engagement through an effective marketing effort and a competitive customer value proposition, monitoring program reporting of metrics and fees, as well as integration into other payment channels.
Lead the day-to-day interaction with, and management of, key vendor partners. Develop and analyze appropriate benchmarks and metrics to evaluate all payment programs’ performance, identifying trends and highlighting issues. Work with vendors on timely and effective resolution of issues impacting results.
Manage a payment operations team that is responsible for day-to-day operations and continuous improvements of payment acceptance processes, security, dispute resolution and customer experience. Manage escalation and oversee the resolution of complex problems related to payment issues together with internal partners and external vendors. Manage the onboarding processes for payments across both store and digital platforms. Manage the general accounting, budgeting and financial reporting supporting the payment ecosystem.
Manage the Wawa ATM program and the related external bank partner relationship. This includes overseeing day-to-day operation and service-related issues, identifying opportunities that will improve customer experience and promoting a safe environment. Manage accounting, budgeting, and financial reporting supporting the program and analyze metrics to assess program effectiveness.
Manage special projects for the ATM program by coordinating activities with the external bank partner and internal resources so projects are handled efficiently and with minimal impact to store operations and customers. Manage escalation and oversee the resolution of complex issues with internal partners and external vendors, as needed.
Identify areas of risk and develop policies and procedures to mitigate fraudulent transactions across all programs managed. Work with IT, Loss Prevention and others to identify, develop and implement fraud mitigation tools that prevent fraud in both card acceptance and in our ATM program. Work with internal partners to gain alignment with and to implement identified solutions.
Lead all contract negotiations with key partners that support our payment card platforms and ATM program. For card payments and processing, this includes negotiations with various acquirers and processors, as well as for various card brand initiatives, including any interchange incentive agreements. For our ATM program, this includes leading contract negotiations with external bank partner around revenue and cost sharing, cash fulfillment, maintenance and deployment.
Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support, opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.
Communicate effectively to all levels of the organization, both orally and in writing.
Analyze information and effectively propose solutions.
Highly developed consultative, facilitation, project management and presentation skills.
High degree of professionalism and confidentiality.
Ability to effectively negotiate complex contracts.
Handle multiple priorities simultaneously.
Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork.
Work collaboratively with cross-functional teams.
Bachelor’s degree in business discipline preferred, Master’s degree a plus.
Minimum of 10 years of experience in payments with a strong understanding of the payment innovation landscape and market trends in the retail space, preferably in fuel, retail and digital, as well as vendor management experience.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at email@example.com or 1-800-444-9292.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Highly skilled in Microsoft Office suite applications and SAP experience preferred.
Our Core Purpose is "Fulfilling Lives, Every Day.”
Voted as “America’s Favorite Convenience Store”, Wawa operates a chain of more than 800 convenience retail stores (over half offering gasoline) located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia and Florida. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs.
Guided by our company values, Wawa’s 30,000+ employees come to work each day with a passion of serving our customers and our communities. As a privately-owned, employee-owned company, we are dedicated to sustaining these qualities and values for our associates. That means providing our team with quality benefits, training, opportunities for advancement, and support.