Reporting to the Director, Application Support, the Manager Application Support is responsible for the development and maintenance of PeopleSoft and related systems. This position plays a key role as a liaison between various client groups within Finance and across the University, supporting the Universityâ€™s business through configuration and development of Finance applications.
Collaborates with a team focused on continued maintenance, development, testing, and deployment of PeopleSoft work units with a special focus on the Financial modules, (GL, AM, PC, LM, and KK);
Analyses, designs, develops, tests, and deploys work units in PeopleSoft and related systems, including both scheduled and ad-hoc reporting. Troubleshoots issues and response to system errors and failures, recreating issues in a test environment;
Escalates incidents to the next level of system support and provides technical assistance to Finance Service Center Analysts by analyzing the appropriate routing of system issues, questions, and customer service requests via a customer relationship management (CRM) tool;
Achieves agreed upon service level performance metrics by effectively troubleshooting and resolving incidents;
Interfaces with users to verify issue resolution, validate incidents and communicate progress to customers in a timely manner via the CRM tool;
Actively contributes to ongoing process improvement by assisting in the development and communication of policies, procedures, and user support tools;
Populates knowledge base for future use within the Finance division;
Works closely with Finance and Information Technology to coordinate development activities, and respond to business needs;
Works closely with representatives of diverse business functions University-wide in the specification of work units;
Works to translate functional needs into technical specifications and engages with Information Technology development teams in the construction of the work units;
Participates in the routine application of patches and fixes;
Uses a combination of manual and PeopleSoft automated test scripts to validate Peoplesoft functionality;
Collaborates with the application development and support teams and partners with functional leaders in the design, development, and testing of business process and technical solutions;
Acts as a liaison with third-party vendors, subcontractors, external community, and customers to resolve incidents and facilitate communications;
Serves as an administrator in leading technical troubleshooting/resolutions with current interfacing financial systems and the user community;
Assists the Director Application Support with work ensuring support to effectively troubleshoot and resolve issues in a timely manner;
Will serve as the lead in the absence of the Director of Application Support on related projects, activities, etc.
Performs other duties and special projects as assigned.
Bachelor's degree required;
A minimum of five to seven years related to functional finance, (General Ledger, Asset and Lease Management, Project Costing and Commitment Control), and technical system experience required;
Advanced degree or other professional certification preferred;
Experience in higher education strongly preferred;
Seven years of experience related to functional finance & technical systems;
Experience with PeopleSoft General Ledger, Commitment Control, Asset, and Lease Management, Project Costing and Procurement modules strongly preferred;
Experience with process improvement preferred.
Strong proficiency in Microsoft Office required;
Knowledge in a range of finance and accounting processes including financial reporting, fund accounting, year-end, and related, required;
Demonstrated excellence in a variety of competencies including project management, teamwork, analytical thinking, and client/customer awareness required;
Demonstrated ability to work in a high-pressure, fast-paced environment required;
Ability to work with changing priorities and with multiple projects required. Excellent analytical, organizational, interpersonal, oral, and written communication skills, including a high level of attention to detail and active listening skills, required;
Must be able to problem-solve and troubleshoot, in addition to having the ability to work independently in a dynamic team environment;
Demonstrated ability to effectively partner with a diverse group of administrators required;
Must be able to negotiate issues, resolve problems, and have strong influencing skills;
The successful candidate must be able to work well with all levels of management, both internally and externally, be flexible in nature, have a sound judgment with a collaborative style that fosters teamwork and cooperation beyond the immediate team to the broader organization;
Must have a passion for excellent customer service and commitment to exceptional quality.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 515653
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.