Required Qualifications (as evidenced by an attached resume): Bachelor's Degree (foreign equivalent or higher) in hand by May 31, 2021. Working proficiency and knowledge of Microsoft Word & Excel. Familiarity with Google applications or equivalent.
Preferred Qualifications (as evidenced by an attached resume): Bachelor's Degree (foreign equivalent or higher) in Finance, Accounting, Business, Higher Education Administration, or a related field. Experience in a higher education or academic environment.
Brief Description of Duties: The Finance Associate (Traineeship) will work to gain broad-based experience within the Stony Brook University Student Financial Services office, assisting departmental management on special projects and day-to-day office operations. The Associate's work will include, but is not limited to cashiering, payment maintenance, refund management, account analysis, and customer service.
The successful incumbent must have excellent written and verbal communication skills as well as possess a strong interpersonal and customer service orientation with the ability to act with tact and diplomacy at all times. The capacity to pay great attention to even the smallest details and properly leverage organization, time management, and prioritization skills will be critical.
Duties: Payment Processing:
Process student and department payments and daily parking garage revenue.
Communicate payment issues to students and departments and work with payer to resolve.
Prepare cash and check collections for bank deposit.
Verify employee eligibility for monthly parking garage access within the Parking Garage Management System and process payments for access.
Reconcile online payment collections with PGMS reports and post receipts.
Departmental Help Desk Support:
Participate in public facing communication and provide "help desk" support via department email, phone, and LiveChat application.
Monitor trends in Help Desk requests and provide feedback to managers to address issues.
Student Refund Process:
Assist with student refund process by evaluating reissue requests and performing abandoned property analysis and outreach.
Office Efficiency, Policies, and Procedures:
Contribute to the development, creation, writing, and maintenance of office policies and PeopleSoft testing.
Identify potential improvements to documented services and work with managers and specialists to develop efficient procedures and PeopleSoft queries.
Track, analyze, and process disputes for payments collected across multiple merchant accounts.
Parking Services and Campus Card:
Assist with front-line Parking Services operations by verifying permit eligibility in TickeTrak, distributing permits, and answering questions related to parking, ticket payments, and appeals.
Accept payment for parking fines and replacement permits.
Assist with front-line Campus Card operations by distributing ID cards and answering questions related to card usage and replacement.
Accept payment for lost ID cards.
Additional Duties & Responsibilities as Assigned:
Other duties or projects as assigned as appropriate to rank and departmental mission.
Special Notes: This is a part time appointment. FLSA Nonexempt position, eligible for the overtime provisions of the FLSA.
This position will be working 33.75 hours/week at 0.9 FTE.
Resume/CV and cover letter should be included with the online application.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA .
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Official Job Title: Instructional Support Assistant
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Bursar & Student Accounts-Stony Brook University
FROM ITS BEGINNINGS A HALF-CENTURY AGO, STONY BROOK UNIVERSITY HAS BEEN CHARACTERIZED by innovation, energy and progress, transforming the lives of people who earn degrees, work and make groundbreaking discoveries here. A dramatic trajectory of growth has turned what was once a small teacher preparation college into an internationally recognized research institution that is changing the world.