The primary responsibility of the Business Consultant - US Cash Management Operations is to support the Director, Treasury US Cash Management Operations in achieving business goals (internal and external to US, Corporate, Investment, and Reinsurance business partners) and all strategic initiatives of Treasury Operations including transformation of the US team.
The incumbent renders Treasury Operations as the center of expertise with in-depth knowledge of current and emerging Payment Solutions and related technologies and delivers value-added advisory services to internal business partners on innovative cash management products and services to improve efficiency and effectiveness of US operational banking activities. This position collaborates and services all John Hancock business units and Cash Management offices across all locations (Toronto/Waterloo/Montreal/Boston).
Lead and coordinate multiple business initiatives to identify, document, analyze and provide solutions related to complex processing, service and/or technical improvement opportunities
Identify complex operational business issues and facilitate development of creative solutions involving workflow procedures and/or new technologies that are consistent with business long-term strategic plans.
Provide effective communication with business partners, Treasury management, Banks, non-Banks, and colleagues. Ability to lead meetings and provide guidance and direction on potential solutions.
Lead and perform ‘As-Is’ and ‘To-Be’ analysis as well as gap analysis to identify, recommend and build consensus for changes, process improvements and business solutions.
Lead impact assessment to system, people and processes, and manage the change including process re-design, training, process documentation, users’ expectations and stakeholder partnership.
Represent and advocate for Treasury in initiatives, ensuring business unit needs and Treasury policies are in alignment.
Stay current on market and industry trends and new product and services affecting the business area and the Company. Maintain thorough knowledge and understanding of Cash Management concepts and services, as provided by Banks and non-traditional financial partners.
Knowledge and Skills:
Critically evaluate information from multiple sources, reconcile conflicts and decompose high level information into details
Able to think, exercise judgement, set priorities, assess urgency and deliver business values
Understand when issues require escalation.
Strong verbal and written skills - lead meetings, present facts, minutes, influence stakeholders, create impactful presentations, effectively use visual tools, explain complex concepts in a simple and understandable way
Ability to define and structure the problem / issue(s) into a logical and manageable way with key facts, prioritization and recommendations
Resolve issues and make recommendations based on data and analytical reasoning
Technical knowledge of cash management and banking principles, services and systems primarily in the U.S.
Ability to develop and maintain positive business relationships with peers in business units and at the banks. Strong customer service and problem resolution skills as they relate to the delivery of cash management and banking services in tight timeframes.
Robust technical skills including Excel and Word.
Sound understanding of control/risk principles as they relate to banking functions.
Strong verbal and written skills - lead meetings, present facts, minutes, influence stakeholders, create impactful presentations, effectively use visual tools, explain complex concepts in a simple and understandable way.
Ability to adapt to and meet multiple, tight deadlines and work well under pressure.
Ability to work largely self-directed.
University degree with equivalent business experience and professional qualification an asset.
5+ years progressive business analyst and/or project management experience in leading or supporting large complex, strategic, or system implementation initiatives within Cash Management Services or Treasury Services.